WEDDING GUIDE
WEDDING GUIDE
CONTACT & SUPPORT
One of our main goals is to make this process as stress-free and easy as possible for you.
We are always available for questions and will maintain contact with you throughout the entire process, right from booking to wedding day.
We do all our communications through your secure, personalized HoneyBook workspace. Please note that alternative channels outside of HoneyBook are not monitored regularly for client communications, and may be subject to delayed response if used. Wedding Planners, Day-of-Planners, and additional supports may be added into your HoneyBook workspace upon request. If applicable, please inform your Wedding Planner (etc.) of our communication expectations (strictly on HoneyBook) to ensure a smooth, stress-free process!
Due to the large volume of weddings we have the honour of partaking in, our phone number is outbound only, and as such, we take calls on an appointment-only basis. This ensures each and every couple gets our full, undivided attention. If you'd like to schedule a call, send us a message via your HoneyBook workspace and we would be more than happy to set that up!**
If you have any questions, or you want to set up a call, send us a message via your HoneyBook workspace and our Lead Wedding Manager will be in touch ASAP!
Your photographer and/or videographer will also be in touch. They will set up a phone call with you to get to know you, learn what's important to you, and go over the details of your big day.
One of our main goals is to make this process as stress-free and easy as possible for you.
We are always available for questions and will maintain contact with you throughout the entire process, right from booking to wedding day. Feel free to reach out at any time!
Your photographer and videographer will also be in touch. They will set up a phone call with you to get to know you, learn what's important to you, and go over the details of your big day.
** Please note that calls may be recorded for quality assurance and training purposes
CONTACT & SUPPORT
One of our main goals is to make this process as stress-free and easy as possible for you.
We are always available for questions and will maintain contact with you throughout the entire process, right from booking to wedding day.
We do all our communications through your secure, personalized HoneyBook workspace. Please note that alternative channels outside of HoneyBook are not monitored regularly for client communications, and may be subject to delayed response if used. Wedding Planners, Day-of-Planners, and additional supports may be added into your HoneyBook workspace upon request. If applicable, please inform your Wedding Planner (etc.) of our communication expectations (strictly on HoneyBook) to ensure a smooth, stress-free process!
Due to the large volume of weddings we have the honour of partaking in, our phone number is outbound only, and as such, we take calls on an appointment-only basis. This ensures each and every couple gets our full, undivided attention. If you'd like to schedule a call, send us a message via your HoneyBook workspace and we would be more than happy to set that up!**
If you have any questions, or you want to set up a call, send us a message via your HoneyBook workspace and our Lead Wedding Manager will be in touch ASAP!
Your photographer and/or videographer will also be in touch. They will set up a phone call with you to get to know you, learn what's important to you, and go over the details of your big day.
** Please note that calls may be recorded for quality assurance and training purposes
OUR TEAM
We have cultivated an amazing team of wedding photographers and videographers that are all extremely professional and expertly trained to deliver a high quality product.
Every lighting, location, climate, and client is different. While variation always exists, we have all worked hard to develop and maintain a consistent style so you can rest assured that every member of our team will deliver quality content.
If your wedding is more than 6 months away, you will be contacted by your photographer and/or videographer when 6 months are remaining until your wedding date. If your wedding is less than 6 months away, you will be contacted by your photographer and/or videographer within 3 weeks of booking.
They will call you to introduce themselves and go over general details of the big day! There will be a second phone call the week before your wedding to finalize and confirm all details.
OUR STYLE
We love the fresh look of trendy imagery, but also see the importance of keeping a timeless, classic look that you will love for years to come. Our team combines the best of both of these in our unique and beautiful style of photography and videography. The photos and videos on our website reflect this.
We are excited to accommodate your special requests regarding style, but we will capture your special day consistent with our style. We advise against referring our team to the specific work of others, as it hinders our creative process.
We always encourage our team members to pursue their own creative interests for their personal portfolios. Although a team member's personal style and portfolio may not be your specific taste, we stand behind our core belief that no matter which team member is assigned to cover your wedding, you'll always receive imagery consistent to Ivory Moon Studio's signature style and quality!
OUR TEAM
We have cultivated an amazing team of wedding photographers and videographers that are all extremely professional and expertly trained to deliver a high quality product.
Every lighting, location, climate, and client is different. While variation always exists, we have all worked hard to develop and maintain a consistent style so you can rest assured that every member of our team will deliver quality content.
If your wedding is more than 6 months away, you will be contacted by your photographer and/or videographer when 6 months are remaining until your wedding date. If your wedding is less than 6 months away, you will be contacted by your photographer and/or videographer within 3 weeks of booking.
They will call you to introduce themselves and go over general details of the big day! There will be a second phone call the week before your wedding to finalize and confirm all details.
OUR STYLE
We love the fresh look of trendy imagery, but also see the importance of keeping a timeless, classic look that you will love for years to come. Our team combines the best of both of these in our unique and beautiful style of photography and videography. The photos and videos on our website reflect this.
We are excited to accommodate your special requests regarding style, but we will capture your special day consistent with our style. We advise against referring our team to the specific work of others, as it hinders our creative process.
We always encourage our team members to pursue their own creative interests for their personal portfolios. Although a team member's personal style and portfolio may not be your specific taste, we stand behind our core belief that no matter which team member is assigned to cover your wedding, you'll always receive imagery consistent to Ivory Moon Studio's signature style and quality!
WEDDING DAY
TIMELINE
We have covered a wide variety of weddings and have determined the best way to ensure all special moments are captured is to work hand-in-hand with you to determine what you would like captured, and the best timeline to accommodate that. This ensures that no matter how unique, how intricate, or how eventful your day is, all moments are being captured according to your vision.
We are happy to capture any part of your day (getting ready, first look, ceremony, bridal party, family, reception). This is your big day, and we are committed to giving you the coverage you need. Your photographer and videographer will go over the timeline of your day with you so that everyone is on the same page.
We will arrive at the starting location (getting ready location, ceremony venue, etc.) a half-hour before the designated start-time. This will ensure we are fully prepared to begin at said time. Please ensure all team members have a detailed itinerary of your timeline, including any special/cultural ceremonies, entrances and exits (such as reception entrance or send-off), or any other key events to ensure no detail is missed. Please note that deviations to the timeline, or additions that have not been communicated to the team may result in missed footage. We acknowledge that unforeseen situations may arise day-of, and we are committed to making necessary adjustments to prevent any lapses in capturing important moments during wedding photography or videography. Please have your full, detailed itinerary sent to your team members no later than seven days before your wedding day.
If you would like to add extra hours of coverage/upgrade your package, please let your Lead Wedding Manager know via your HoneyBook workspace. All additions must be made before your final payment due date (seven days before your wedding).
HOURS OF COVERAGE
Your hours of coverage depend on the package you purchased. Coverage begins at the specified start time and is continuous, this means that a package can't be split between multiple days/spread across a day with multiple gaps in between.
MEAL BREAKS
It is customary to allow for a 30 minute meal break for 5 - 7 hours worked and a 1 hour meal break for 8+ hours worked..
This does not include travel time and is not included in coverage time. This meal break can be accommodated by a meal provided at either your wedding luncheon or reception.
WEDDING DAY
TIMELINE
We have covered a wide variety of weddings and have determined the best way to ensure all special moments are captured is to work hand-in-hand with you to determine what you would like captured, and the best timeline to accommodate that. This ensures that no matter how unique, how intricate, or how eventful your day is, all moments are being captured according to your vision.
We are happy to capture any part of your day (getting ready, first look, ceremony, bridal party, family, reception). This is your big day, and we are committed to giving you the coverage you need. Your photographer and videographer will go over the timeline of your day with you so that everyone is on the same page.
We will arrive at the starting location (getting ready location, ceremony venue, etc.) a half-hour before the designated start-time. This will ensure we are fully prepared to begin at said time. Please ensure all team members have a detailed itinerary of your timeline, including any special/cultural ceremonies, entrances and exits (such as reception entrance or send-off), or any other key events to ensure no detail is missed. Please note that deviations to the timeline, or additions that have not been communicated to the team may result in missed footage. We acknowledge that unforeseen situations may arise day-of, and we are committed to making necessary adjustments to prevent any lapses in capturing important moments during wedding photography or videography. Please have your full, detailed itinerary sent to your team members no later than seven days before your wedding day.
If you would like to add extra hours of coverage/upgrade your package, please let your Lead Wedding Manager know via your HoneyBook workspace. All additions must be made before your final payment due date (seven days before your wedding).
HOURS OF COVERAGE
Your hours of coverage depend on the package you purchased. Coverage begins at the specified start time and is continuous, this means that a package can't be split between multiple days/spread across a day with multiple gaps in between.
MEAL BREAKS
It is customary to allow for a 30 minute meal break for 5 - 7 hours worked and a 1 hour meal break for 8+ hours worked..
This does not include travel time and is not included in coverage time. This meal break can be accommodated by a meal provided at either your wedding luncheon or reception.
I am so beyond thankful I found you all. I cannot tell you how much your prices are helping me with our budget. "
I am so beyond thankful I found you all. I cannot tell you how much your prices are helping me with our budget. "
ENGAGEMENT SESSIONS
LOCATION / WHEN TO BOOK
Your photographer will work with you to find a great location for your engagement session.
The more notice, the better! We typically like to have your engagement shoot planned 3 months in advance, depending on how far away your wedding date is. A good rule of thumb is that if you're thinking about having an engagement shoot done, nail down your date and location ASAP! Please note that engagement shoot delivery time falls under our overall delivery timeline (30 - 60 business days, 90+ business days during peak times), so this should be considered if you would like to use your engagement shoot photos for your wedding invitations.
PUNCUALITY & DURATION
The engagement session includes one and a half hours of photography with edited photos ready for digital download. Full printing rights included.
Your time is extremely valuable to us, and we want to give you the best product possible. Time and light are very valuable assets.
Make sure you are ready to go at your location by the time you have scheduled with your photographer. An overtime charge of $150 per hour may be assessed if you are late to your shoot, and if your shoot goes over time, our team members cannot guarantee their availability for overtime. This also applies to wedding day.
PRICE
You may add on an engagement session to any of our packages for $700.
Please be advised that a travel fee may apply depending on location of the shoot. If you do not have your engagement shoot location determined at the time the agreement is signed, or you add on an engagement shoot after the original agreement is signed, the travel fee (if applicable) will be added to your final payment.
ENGAGEMENT SESSIONS
LOCATION/WHEN TO BOOK
Your photographer will work with you to find a great location for your engagement session.
The more notice, the better! We typically like to have your engagement shoot planned 3 months in advance, depending on how far away your wedding date is. A good rule of thumb is that if you're thinking about having an engagement shoot done, nail down your date and location ASAP! Please note that engagement shoot delivery time falls under our overall delivery timeline (30 - 60 business days, 90+ business days during peak times), so this should be considered if you would like to use your engagement shoot photos for your wedding invitations.
PUNCUALITY & DURATION
The engagement session includes one and a half hours of photography with edited photos ready for digital download. Full printing rights included.
Your time is extremely valuable to us, and we want to give you the best product possible. Time and light are very valuable assets.
Make sure you are ready to go at your location by the time you have scheduled with your photographer. An overtime charge of $150 per hour may be assessed if you are late to your shoot, and if your shoot goes over time, our team members cannot guarantee their availability for overtime. This also applies to wedding day.
PRICE
You may add on an engagement session to any of our packages for $700.
Please be advised that a travel fee may apply depending on location of the shoot. If you do not have your engagement shoot location determined at the time the agreement is signed, or you add on an engagement shoot after the original agreement is signed, the travel fee (if applicable) will be added to your final payment.
DEPOSIT
A non-refundable retainer of 50% of the total package price is invoiced to reserve your date.
As we know you are most likely paying a lot of deposits right now, if you need a more flexible payment plan we are happy to work with you.
When you are ready to book, we will send an agreement and an invoice via email. The agreement can be signed digitally, and the invoice can be paid online via credit card, debit card, or e-transfer . You will also have the option of setting up automatic payments if you'd like.
TRAVEL FEES
If our team has to travel more than 10 km to your wedding location, a travel fee may be assessed.
We will evaluate each venue and inform you of the travel fee. It will be discussed upfront and included in the agreement.
FINAL PAYMENT
Final payment for services are due no later than 7 days before the day of the wedding. If final payment is not received before the wedding date, your assigned team member(s) will not be sent out to cover your wedding.
Feel free to pay anytime before the wedding date.
DATE CHANGE
If you need to change your date for any reason, there is no fee. However, please reach out first to make sure we are available on your new date.
If you have to cancel all-together, the deposit is non-refundable. If you have made your final payment before making the decision to cancel your wedding, the final payment will be refunded to you within 14 business days.
DEPOSIT
A non-refundable retainer of 50% of the total package price is invoiced to reserve your date.
As we know you are most likely paying a lot of deposits right now, if you need a more flexible payment plan we are happy to work with you.
When you are ready to book, we will send an agreement and an invoice via email. The agreement can be signed digitally, and the invoice can be paid online via credit card, debit card, or e-transfer . You will also have the option of setting up automatic payments if you'd like.
TRAVEL FEES
If our team has to travel more than 10 km to your wedding location, a travel fee may be assessed.
We will evaluate each venue and inform you of the travel fee. It will be discussed upfront and included in the agreement.
FINAL PAYMENT
Final payment for services are due no later than 7 days before the day of the wedding. If final payment is not received before the wedding date, your assigned team member(s) will not be sent out to cover your wedding.
Feel free to pay anytime before the wedding date.
DATE CHANGE
If you need to change your date for any reason, there is no fee. However, please reach out first to make sure we are available on your new date.
If you have to cancel all-together, the deposit is non-refundable. If you have made your final payment before making the decision to cancel your wedding, the final payment will be refunded to you within 14 business days.
INCLUSIVITY & SAFE ENVIRONMENT
We love capturing memories for all couples. We strongly disagree with any group or organization which discriminates on matters of race, colour, religion, sex, national origin, ancestry, disability, marital, family, pregnancy status, sexual orientation, gender identity, gender expression, veteran or citizenship status, and any other characteristics which currently feel hate from others or groups.
We also request that our team members are afforded respect and a safe work environment - any behaviour that compromises the safety or well-being of our team members or constitutes a hostile work environment (including, but not limited to, unwelcome sexual advances and verbal or physical conduct of a sexual nature) will absolutely not be tolerated.
INCLUSIVITY & SAFE ENVIRONMENT
We love capturing memories for all couples. We strongly disagree with any group or organization which discriminates on matters of race, colour, religion, sex, national origin, ancestry, disability, marital, family, pregnancy status, sexual orientation, gender identity, gender expression, veteran or citizenship status, and any other characteristics which currently feel hate from others or groups.
We also request that our team members are afforded respect and a safe work environment - any behaviour that compromises the safety or well-being of our team members or constitutes a hostile work environment (including, but not limited to, unwelcome sexual advances and verbal or physical conduct of a sexual nature) will absolutely not be tolerated.
VIDEO
AUDIO OF VOWS
Your finished video will be between 6-12 minutes in length (depending on package) and will be highlight style.
This means that continuous audio will not be recorded live as we will be shooting many clips at different angles.
Since recording audio requires more equipment and time to edit into your highlight video, audio recording is an additional charge. If you would like to add audio of vows into your video we are happy to add that into your proposal!
Please note that at this time we do not offer audio coverage of speeches.
Your finished video will be between 6-12 minutes in length (depending on package) and will be highlight style.
This means that continuous audio will not be recorded live as we will be shooting many clips at different angles. If you would like to add audio of vows & speeches into your video we are happy to do that for you for an additional charge.
MUSIC CHOICE
We want this to be YOUR video, so we allow you to choose the music.
Copyright laws are very strict regarding the use of music in wedding videos, so we have a designated site (SoundStripe) from which you may select your songs. You don't need to download anything, just let us know what you decide via our Song Choice Questionnaire!
If you would prefer that we select you songs, that is fine as well. If we don't receive your song selection two weeks before your wedding day, then our editing team will select songs that go well with your footage.
VIDEO
AUDIO OF VOWS
Your finished video will be between 6-12 minutes in length (depending on package) and will be highlight style.
This means that continuous audio will not be recorded live as we will be shooting many clips at different angles.
Since recording audio requires more equipment and time to edit into your highlight video, audio recording is an additional charge. If you would like to add audio of vows into your video we are happy to add that into your proposal!
Please note that at this time we do not offer audio coverage of speeches.
MUSIC CHOICE
We want this to be YOUR video, so we allow you to choose the music.
Copyright laws are very strict regarding the use of music in wedding videos, so we have a designated site (SoundStripe) from which you may select your songs. You don't need to download anything, just let us know what you decide via our Song Choice Questionnaire!
If you would prefer that we select you songs, that is fine as well. If we don't receive your song selection two weeks before your wedding day, then our editing team will select songs that go well with your footage.
EDITS
Our wedding packages include fully-edited** photos and videos. We also offer one complimentary re-edit.
After your complimentary re-edit, additional edits may be done but will be subject to a $75 fee.
All edit requests must be made within 2 weeks of the media being delivered.
** Photos are edited to reflect our signature style. This includes correcting the colour, improving the tones, adjusting the white balance, etc. to reflect our signature style.
Photo retouching/photoshopping is not included in our packages. This includes removing blemishes, flyaways, birthmarks, removing people from frame, or any other moderate to extreme manipulation of the photograph. These requests can be done on a case-by-case basis, and are subject to an additional charge.
Love Love Love! Ivory Moon Studios made the experience so fun and helped us feel like naturals. We absolutely adore our photos and loved the opportunity to work with them. They're so kind, thoughtful, and fun to work with!
They captured our genuine love and joy for one another."
VIDEO DELIVERY
We always strive to deliver within 30 to 60 business days. During times of increased volume, it may take 90+ business days, but we will always make sure to keep you in the loop so you’ll know what end of the scale you’re closest to.
Please download your videos as soon as you receive them, as we can only host them for 30 days due to space.
PHOTO DELIVERY
We always strive to deliver within 30 to 60 business days. During times of increased volume, it may take 90+ business days, but we will always make sure to keep you in the loop so you’ll know what end of the scale you’re closest to.
(Please be advised that Engagement shoots also fall under this delivery timeline, so make sure to schedule your engagement shoot with enough time if you plan on using the photos for wedding invitations!)
Please download your photos as soon as you receive them, as we can only host them for 30 days due to space. Please also be advised that raw photos will not be available for download.
PRINTING RIGHTS
We never put any watermarks on our photos. You will reserve all printing rights!
The only rights we retain are creative rights to use the photos/videos in our portfolios, both online and offline.
SOCIAL MEDIA
We absolutely love getting tagged when you post our photos & videos, so please tag us! instagram: ivorymoonstudios_ | facebook: Ivory Moon Studios
EDITS
Our wedding packages include fully-edited** photos and videos. We also offer one complimentary re-edit.
After your complimentary re-edit, additional edits may be done but will be subject to a $75 fee.
All edit requests must be made within 2 weeks of the media being delivered.
** Photos are edited to reflect our signature style. This includes correcting the colour, improving the tones, adjusting the white balance, etc. to reflect our signature style.
Photo retouching/photoshopping is not included in our packages. This includes removing blemishes, flyaways, birthmarks, removing people from frame, or any other moderate to extreme manipulation of the photograph. These requests can be done on a case-by-case basis, and are subject to an additional charge.
Love Love Love! Ivory Moon Studios made the experience so fun and helped us feel like naturals. We absolutely adore our photos and loved the opportunity to work with them. They're so kind, thoughtful, and fun to work with!
They captured our genuine love and joy for one another."
VIDEO DELIVERY
We always strive to deliver within 30 to 60 business days. During times of increased volume, it may take 90+ business days, but we will always make sure to keep you in the loop so you’ll know what end of the scale you’re closest to.
Please download your videos as soon as you receive them, as we can only host them for 30 days due to space.
PHOTO DELIVERY
We always strive to deliver within 30 to 60 business days. During times of increased volume, it may take 90+ business days, but we will always make sure to keep you in the loop so you’ll know what end of the scale you’re closest to.
(Please be advised that Engagement shoots also fall under this delivery timeline, so make sure to schedule your engagement shoot with enough time if you plan on using the photos for wedding invitations!)
Please download your photos as soon as you receive them, as we can only host them for 30 days due to space. Please also be advised that raw photos will not be available for download.
PRINTING RIGHTS
We never put any watermarks on our photos. You will reserve all printing rights!
The only rights we retain are creative rights to use the photos/videos in our portfolios, both online and offline.
SOCIAL MEDIA
We absolutely love getting tagged when you post our photos & videos, so please tag us! instagram: ivorymoonstudios_ | facebook: Ivory Moon Studios
I could not be more in love with our photos. Thank you to everyone at Ivory Moon Studios for capturing our day so beautifully!"
TECHNOLOGY FAILURE
It is extremely unlikely for anything to go wrong, but it is possible to experience technological issues when filming your wedding. This could include SD cards breaking, cameras overheating, or equipment getting stolen. We cannot be held accountable for technology failure of any kind that may happen during or after your wedding day, including corrupted files or lost media.
We always aim to have backup measures in place in case any issues do arise.
WEATHER & TRAFFIC CONDITIONS
We have never been late to or missed a wedding event, but in the case that weather or traffic causes an issue we cannot be held accountable (assuming we leave with plenty of time to spare which we always will).
If because of these conditions we end up missing an event you will not have to pay for that specific event we missed. Events or portions of an Event that have already been filmed/captured will still be subject to payment.
I could not be more in love with our photos. Thank you to everyone at Ivory Moon Studios for capturing our day so beautifully!"
TECHNOLOGY FAILURE
It is extremely unlikely for anything to go wrong, but it is possible to experience technological issues when filming your wedding. This could include SD cards breaking, cameras overheating, or equipment getting stolen. We cannot be held accountable for technology failure of any kind that may happen during or after your wedding day, including corrupted files or lost media.
We always aim to have backup measures in place in case any issues do arise.
WEATHER & TRAFFIC CONDITIONS
We have never been late to or missed a wedding event, but in the case that weather or traffic causes an issue we cannot be held accountable (assuming we leave with plenty of time to spare which we always will).
If because of these conditions we end up missing an event you will not have to pay for that specific event we missed. Events or portions of an Event that have already been filmed/captured will still be subject to payment.